This managed service includes dispatch of a local in-country technician who will deliver and replace defective AudioCodes hardware with a Field Replacement Unit (FRU) at your site if a fault occurs, as well as return the defective unit to AudioCodes for repair. This service does not include AudioCodes IP-Phone products.

AudioCodes offers on-site Managed Spares hardware replacement service on a global basis, subject to approval of the Customer site address prior to quoting this service (send SLA verification requests to mgsp-sla-check@audiocodes.com, stating the complete postal address for each site where the hardware is to be installed).